Yes, our shoppers are allowed on board because the bags are soft and simply fit under your seat, between your legs or up in the luggage bins. Keep in mind that each airline maintains a different weight that you can take on board. (often that is 10kg)
That depends on what you want to do with it. The large bag is ideal as and also as a travel bag / hand luggage. You often have a lot with you. The small shopper is ideal for daily use to, for example, your work, the supermarket and gym. If you have serious doubts, do not hesitate and contact customer service, they can help you with your specific question.
No, the bags may not be washed in the washing machine. This in connection with the coating or letters that can let go. Some bags can be washed by hand, this is stated in the description of the product, but then really wash by hand and not by the washing program “hand wash” of your washing machine.
Order and pay
All orders placed for 22: 00u are sent the same day. Usually it is then delivered the day after. But we always remain dependent on courier services. We cannot guarantee this.
* Excluding items that state that they must be ordered for 15: 00u for same-day shipping
The moment you are unable to successfully complete your payment, it is best to try to place your order again. Of course you can always contact customer service in case of persistent problems. They can inform you about possible malfunctions and help you further. As long as we have not received payment, nothing will be sent. Transferring via our account number is not an option when placing an order. You must always pay in the webshop itself.
All transactions are in euros and we accept the following payment methods: iDEAL, PayPal, Credit card, Mastercard, Klarna and Giropay. All payments made on alltimefavourites.com are secured.
In principle this is not possible, because orders are processed directly at an external warehouse. You can always try by calling us directly during office hours on + 31 206142442 and we will see if it is still possible. Unfortunately, if the order has already been sent, it will no longer be possible. What you can do is send your order back to us after receipt. A return form with instructions is included with the shipment.
If the address is incomplete or incorrect, please contact customer service at 020-6142442 as soon as possible or mail to firstname.lastname@example.org. Once you have received an email with shipping confirmation, we can no longer change your address. Always ensure that your address details are entered correctly before you place the order.
After you have placed and settled your order, you will always automatically receive an order confirmation from us via e-mail. If you did not receive it, it could be in your spam / junk email box. After the order has been sent, you will also automatically receive an invoice from us via e-mail and a shipping confirmation with the track & trace code (s). The delivery note includes the packing slip and a return form.
If it is busy on the digital highway, it may happen that the confirmation email does not arrive immediately. Patience is a virtue. In addition, it sometimes happens that the mails that we send end up in your spam box. So first check it out. And check the e-mail address you provided to us with your order. If there is an error, then our mails will not arrive at you. Still can't get out? Send an email to our customer service: email@example.com.
You can buy an ATF gift card in our website under the heading “gift cards" Gift cards are valid for 12 months from the date of purchase. Gift cards purchased online can only be used on www.alltimefavourites.com
We have made very nice mini gift cards that you can personalize with a nice message. Gift cards are available for € 10, € 25, € 50 and € 75 and are valid for 12 months from the date of purchase. We will send the gift card by post and you will automatically receive an e-mail when the gift card has been sent. The gift card has a unique discount code which can be used in our webshop during checkout.
Lost or stolen cards cannot be replaced.
On our website you can only enter one discount code per order (gift cards fall under discount codes). Questions about this? Send an email to firstname.lastname@example.org
Shipping and delivery
The shipping costs depend on the size and weight of the shipment and on the final destination. During the ordering process in the webshop you can see exactly how much shipping you have to pay for your order. For the Netherlands this is between € 1,99 and € 4,95. For orders over € 85,00 we do not charge shipping costs within the Netherlands.
In most cases, the package is actually delivered. The first thing to do is to check with neighbors or at the reception before you approach our customer service. Have you still not received a package afterwards? Then contact the delivery service. They often know exactly where and when a package was delivered. Can't they help you? Please contact us at email@example.com
We do not have a physical store ourselves, but we do supply the nicest stores and boutiques throughout the Netherlands and Europe. Do you want to know where? Then look at the website in the menu at Point of sale.
After receiving your order you have the right to return your order within 14 days of receipt. If this is the case, follow the simple return instructions on the return form that comes with your order and don't forget to complete this return form and add it to your return shipment. Without a completed return form we cannot process your return.
We would like to draw your attention to the following:
The product you want to return must visibly arrive unused and undamaged with all labels still attached to the items.
Each item has plastic packaging with the corresponding barcode. Please note that when returning all items are returned in the correct plastic packaging with the correct barcode and not in the packaging of another article.
Sale items cannot be returned or exchanged.
Have you lost the return form or was it not included with your order? Then write on a sheet your name, order number, the item that is returned and the reason for return and send it with your return.
We will refund your purchase amount via the same payment method with which you originally placed your order. Other costs such as shipping and / or Klarna costs are for your own account.
Return costs are not reimbursed. If an item is defective after a number of uses (within the warranty period) you can return the product at your own expense. The costs for sending the new bag to you are for our account.
This is possible within 14 days. Register this with our customer service (firstname.lastname@example.org) and say that you would like to exchange the order and for which item you want to exchange it. Then complete the return form and return the bag.
If the bag for which you want to trade in the current bag is more expensive, money must be transferred to our account. If the bag you want to exchange is cheaper than the current bag you ordered, the remaining amount will be refunded to the account that was used for payment. As soon as we have received the bag (and any outstanding amount), the new bag will be sent.
Warranty and repair
Always first check the general terms and conditions to see if your defect falls within the guarantee. Then contact customer service (email@example.com) and report here your defect as fully as possible, state your order number and send photos with it.
Then a suitable solution is looked into. A solution can be that the bag is repaired for free. If that is not possible, the bag will be exchanged for a new one. The bag cannot be exchanged for another model.
You have a warranty period of 6 months after purchase for manufacturing errors and production errors. In addition, we have a warranty period of 1 year after purchase on the zipper and zip of our products. If this is the case, we will repair the product free of charge or replace it in its entirety. That choice lies with us. If the product or model is no longer in stock, we will replace it with a product or model with the same value. All complaints concerning manufacturing errors must be reported to us within a period of 6 months after purchase. After this period, these complaints will no longer be processed. Our guarantee therefore only covers production errors and defective material, but not damage caused by incorrect or intensive use, neglect, exposure to extreme temperatures, solvents, acids, water, sun (eg color discoloration / fading), normal wear and tear (eg .pills) or transport damage (for example by airlines)
We give no guarantee on the release of (press) buttons, stones, sequins or other applied components. In addition, the costs for returning the product are for you. The costs of sending the repaired product or a replacement product are for us.